🍎 The No Bad Apples Policy
Our refund & replacement policy (now with 40% more apple puns)
We hand-pick every Peck, check every single sticker, and pack it with love. But every orchard gets the occasional bad apple: a worm sneaks in, a squirrel gets ideas, or the postmaster's puppy decides your package smells delicious. Since everything we make is custom, just for you, we don't do refunds or returns. Instead, here's how we make things right when a bad apple slips through.
What's covered
When a claim is approved, we'll replace damaged, flawed, or missing stickers, free, shipping included, so you end up with at least as many perfect stickers as you ordered.
- 🐶 Eaten by the postmaster's puppy (a.k.a. lost in the mail): it's been 14 days since we shipped and your package still hasn't shown up, whether tracking is stuck or it says delivered but it's nowhere to be found. (If it says delivered, check with neighbors and your mailroom first. Packages often turn up within a day or two.) File a claim and we'll send out a search party with USPS. If it hasn't turned up within 7 days, we'll look at sending a new one, and the puppy gets a stern talking-to.
- 📦 Bruised in transit: your package shows up torn, crushed, or looking like it went through the cider press. File a claim with one photo of all the damaged items laid out together. This covers every order, including standard stickers and postcards.
- ✨ Extra Fancy that lost its shine: Extra Fancy stickers that peel, fade, or get water damage within 90 days of delivery with normal use. They're supposed to be tougher than a Granny Smith.
- 🐛 A worm we missed: a printing or cutting mistake that wiggled past our inspection, like a misprint, a smudge, a wonky cut, or an Appleseed QR tag that won't scan. Lay out every flawed sticker in one photo. Misprinted postcards count too.
- 📭 Mixed up in the orchard: a design is missing, you got fewer than you ordered, or you received someone else's stickers. Lay out everything you did receive in one photo.
What's not covered
- Standard stickers vs. the great outdoors. Our standard stickers are water-resistant, not waterproof. Like a good apple, they're fine in a little rain but don't belong in the dishwasher, so they aren't covered for water damage or wear. (Want something tougher? Choose Extra Fancy!) Standard stickers damaged in shipping are still covered above.
- Anything you approved on your Manual Proof, like a name spelled "Mr. Whiskars" or a crop that trims off a tail. You can ask for as many changes as you like before you approve, and nothing prints until you say it's perfect.
- Normal wear over time (even the finest apple gets a little wrinkly eventually), or stickers placed on surfaces they won't stick to well, like rough, textured, or oily surfaces. Or the cat.
How to get a fresh apple
All claims must be filed through our claim page, so we get the details and photos we need to help you quickly. We can't take claims by email. Tap Start a claim below, and it walks you through everything. For damage, mistakes, or missing stickers, lay out everything together in one photo and tell us exactly how many. Please file within 30 days of delivery, within 90 days for Extra Fancy wear, or anytime after 14 days if your package never arrived.
Every claim gets a personal look within 2 business days. Filing a claim isn't a guarantee of approval: we review each one individually and make the final call, but we promise to be fair. Each order can have one approved claim. Free replacements can't be claimed through the claim page, but if something goes wrong with your replacement, just email us and we'll take a look. (Even the puppy only gets one snack.)
We're a small orchard with a big heart, and we'd rather make it right than leave you with a bad apple. Questions about an order? Email us anytime. Claims just need to go through the claim page.
🍎 Start a claim
Privacy Policy
The short version: we only use your information to make and send your order, and we never sell it.
What we collect
- Your order details: name, email, shipping address, and what you ordered.
- Your photos and artwork, used only to make your stickers. We never share them or use them in our marketing without your permission. We keep them for 100 days after your order ships, in case we need to reprint under our No Bad Apples Policy, and then they're deleted automatically. Want them deleted sooner? Just ask.
- Payment: card payments are handled securely by Square. We never see or store your full card number.
How we use it
- To make and ship your order, send your Manual Proof, and keep you updated by email.
- We share only what's needed with the companies that help us: Square for payments and USPS for shipping. We don't sell or rent your information to anyone.
Appleseeds and Orchard Maps
- Adding your town to an Appleseed map is always optional. We save only a town, region, and country, the date, and any message you choose to leave, never your exact location or IP address.
- If you choose "use my phone's location," it's used once to look up your town (through OpenStreetMap, which receives only the coordinates) and is then thrown away.
- Views are counted anonymously, using a one-way code that can't be traced back to you.
- Messages are seen only by the sticker's owner. Owners control whether their map is public and can hide any pin or turn off pin emails at any time.
The Orchard Instant Helper (chat)
- The chat bubble answers automatically from our own Questions & Answers. It isn't a person, and your messages aren't sent to any outside AI service.
- If you ask for a real Orchard Helper, we see that conversation (and your name and email, if you leave them) so we can reply. We use your email only to send that reply.
- Chats are kept so we can follow up, and cleared after about 60 days once they're finished. Want one deleted sooner? Just ask.
Cookies
We use a small cookie to keep your cart and order lookup working while you shop, and one to keep your chat with the Orchard Instant Helper going from page to page. No advertising or tracking cookies.
Your choices
Want a copy of your information, or want it deleted? Email us at and we'll take care of it.
Last updated October 2026.
